User Journey Template for PowerPoint

Customer Experience Flow Diagram

Understanding how customers think and react at every stage can change the way businesses grow. This User Journey Mapping presentation template helps teams turn scattered customer insights into a clear visual story. Fully editable and easy to customize, the slide allows users to update stages, colors, icons, and text to match different industries or workflows. The layout walks audiences through Awareness, Consideration, Decision, Purchase, and Post Purchase stages while highlighting emotions, pain points, and opportunities for improvement in a simple and engaging way. Whether you are presenting a customer onboarding process, reviewing a sales funnel, or planning a better user experience, this slide keeps discussions focused and organized. The emotional journey curve and color-coded sections make it easier for teams to identify moments where customers feel frustrated, excited, or uncertain.

Features include:

• Five-stage customer journey flow
• Editable emotion tracking and experience curve
• Structured layout for user actions and insights
• Modern and minimal visual design
• Works for marketing, UX, and product strategy presentations
• Useful for onboarding, service design, and workflow analysis
• Easy customization in PowerPoint and Google Slides

It can also work well alongside customer experience templates when presenting user feedback, engagement strategies, or service improvements.

Download this User Journey Mapping template today and create presentations that turn customer insights into actionable strategies.